Complete Frontend User Manual
This manual explains the public website and user portals: where to enter, what to submit, what happens next, how OTP/My APSHINFO works, and how certificates and verification are handled.
Start Here — Common APSHINFO Flow
Choose Purpose→ ENTER →Open Correct Portal→ ENTER →Register / Apply / Request / Donate→ ENTER →OTP/Login where required→ ENTER →Submit→ ENTER →Admin / Field Action→ ENTER →Track / Complete / Certificate
Important: after a verified record is created, use the same registered mobile/email and continue through My APSHINFO or the relevant portal. Do not repeatedly submit a new initial form unless the portal specifically asks you to.
Complete Portal Directory
Search by words such as volunteer, CSR, blood, internship, collection, certificate or education.
| Portal | Who Uses It | User Flow | Open |
|---|---|---|---|
| Donate / Support Projects | Donors | Choose project/campaign or direct donation → choose amount/support items → enter donor details → payment → receipt/record. | ENTER → |
| Recurring Donations | Donors | Choose monthly/yearly support → enter amount/details → payment mandate → confirmation. | ENTER → |
| Projects & Campaigns | Everyone | Browse project → open details → choose support option/campaign → donate or participate. | ENTER → |
| Volunteer With Us | Volunteers | Open volunteer portal → register → verify → Admin review → login/dashboard → assigned activities → completion/certificate when eligible. | ENTER → |
| Membership | Members | Choose membership route → register → complete required verification/payment → access Member Portal. | ENTER → |
| Internship | Students / Interns | Explore internship → apply/register → verification/approval → Internship Dashboard → assigned work → completion → certificate. | ENTER → |
| Student Engagement | Students / Institutions | Choose engagement category → submit request → OTP → Admin/institution review → continue through My APSHINFO → completion/certificate where applicable. | ENTER → |
| Events & Participation | Participants | Choose event → register → payment if applicable → ticket → attend → certificate when issued. | ENTER → |
| Career Opportunities | Applicants | Open vacancy → read details → apply → upload requested information/resume → Admin review → further communication. | ENTER → |
| Education Sponsorship | Beneficiaries / Sponsors | Open education portal → submit/continue verified record → Admin review → follow requested next steps in My APSHINFO. | ENTER → |
| Beneficiary Assistance | Beneficiaries | Choose assistance area → submit beneficiary request → verification → Admin review → follow-up/action. | ENTER → |
| Apna Blood Connect | Donors / Receivers | Choose Donor or Receiver → register → mobile OTP → use donor/request dashboard → matching/camp/donation records → certificate where eligible. | ENTER → |
| Medical / Dental / Health Camps | Beneficiaries / Doctors / Agencies | Open camp/service → on-site/authorised registration → clinical/service workflow → records and appreciation certificate where applicable. | ENTER → |
| Food Support | Community | Open food-support service → choose applicable support/request route → submit → verification/coordination → completion record. | ENTER → |
| Skill & Livelihood | Participants | Open skill programme → register/participate → programme completion → certificate where issued. | ENTER → |
| APNA WARRIORS | Field participants | View field initiative → join/register for the appropriate role → verification → authorised participation. | ENTER → |
| CSR Partnership | Companies | Explore CSR → express interest/register company → OTP/My APSHINFO → Admin approval → CSR Partner Portal → project lifecycle. | ENTER → |
| College / Institutional Collaboration | Institutions | Institution submits authorised request → verification → Admin review → collaboration portal/My APSHINFO → approval/activities. | ENTER → |
| Community Collection | Donors | Submit normal approved in-kind collection request → Admin review/assignment → handover/collection → acknowledgement → completion/certificate where applicable. | ENTER → |
| Community Collection Society Drive | Society-drive donors | Open active Society Drive QR/link → donor registration → OTP → physical item verification by assigned field team → acknowledgement + donor certificate after acceptance. | ENTER → |
| Environment / Tree Connect | Participants | Open environmental programme → participate/register where offered → activity/impact record → certificate where applicable. | ENTER → |
| My APSHINFO | Registered users | Verify first access with OTP → create/use Access Code → see linked donations, events, roles, CSR and other APSHINFO records → continue pending actions. | ENTER → |
| Certificates & Verification | Everyone | Enter certificate/reference number → verify APSHINFO-issued certificate/record. Use the certificate portal or linked dashboard to view/download issued certificates. | ENTER → |
| Transparency | Everyone | View APSHINFO transparency information, public records and verification resources. | ENTER → |
OTP, Access Code & My APSHINFO
Enter registered contact→Send OTP→Enter OTP→Verified access→Create/use 9-character Access Code→Open your records
OTP channels shown on a portal depend on APSHINFO settings. My APSHINFO links records using your verified contact details and is the place to return for many ongoing requests, records, tickets, certificates and next actions.
Forgot Access Code? Use the Forgot Code/OTP recovery shown on My APSHINFO, verify again, and regenerate the access code.
Community Collection — Two Different User Journeys
A. Normal Community Collection Request
Community Collection→ ENTER →Submit approved in-kind contribution/request→Admin Review→Assignment/Handover→Received→Acknowledgement/Completion
B. Society / Organisation Collection Drive
Scan/Open active Drive QR or link→ ENTER →Donor details→OTP verification→Bring/hand over items→Assigned team physically verifies actual accepted items→Acknowledgement + Donor Certificate
Certificate rule: OTP registration alone does not generate a contribution certificate. The assigned APSHINFO field team must physically verify and accept the contribution. Rejected items are not shown as accepted contributions.
Field Team members use the separate drive-specific access supplied by APSHINFO. Temporary field personnel do not need Admin credentials.
Certificates — View, Download & Verify
APSHINFO certificates may be issued from the relevant programme after its completion/approval rules are satisfied. Current certificate families include Internship, Event, Volunteer, Community Collection Donor, Community Collection Host Society/Organisation, Blood Donor, Health/Doctor/Agency appreciation, Skill/Livelihood, Student/Institutional Engagement and other active programme certificates.
Complete eligible activity→Required verification/approval→Certificate issued→View / Download→Verify certificate number/reference
Verify a CertificateUse the public verification page with the certificate/reference number.
ENTER Certificate Verification →
ENTER Certificate Verification →
Wrong Name or Detail?Contact APSHINFO / use the relevant portal. Admin can correct/reissue eligible certificates while retaining audit/reissue history.
80G note: a Community Collection acknowledgement for clothes/books/E-Waste or other in-kind items is not a monetary 80G donation receipt.
Quick Help
| Situation | What to do |
|---|---|
| I already submitted a request | Use My APSHINFO or the relevant dashboard/portal; do not create another initial record unless instructed. |
| I cannot see an OTP channel | Use the channels currently offered by the portal. Availability is controlled by APSHINFO settings. |
| I paid but need my record/receipt | Check My APSHINFO using the same verified mobile/email; use Request Receipt where that option is shown. |
| I attended an event | Use your event ticket/record and check the event certificate area after APSHINFO issues certificates. |
| I donated items at a Society drive | Wait for physical verification. Accepted/partially accepted contributions can receive the drive acknowledgement/certificate after verification. |
| I want to check whether a certificate is genuine | ENTER Certificate Verification → |
