APNA SHELTER INDIA FOUNDATION
User Privacy & Data Protection

User Data Deletion Instructions

Information about requesting deletion of personal information associated with our website, Meta and WhatsApp Business services.

1. Our Commitment to Your Privacy

APNA SHELTER INDIA FOUNDATION respects the privacy and personal information of donors, volunteers, beneficiaries, members, event participants, supporters, website visitors and other individuals who communicate with our organisation.

We may use our website and authorized communication services, including Meta and WhatsApp Business Platform services, to provide information and communicate regarding the Foundation's charitable, social and organisational activities.

You may request deletion of eligible personal information held by APNA SHELTER INDIA FOUNDATION in accordance with applicable law and our legal and regulatory obligations.

2. How to Request Deletion of Your Data

If you would like us to delete personal information associated with you, please submit a request through the official contact details published on our website.

  1. Contact APNA SHELTER INDIA FOUNDATION through the official contact information published on our website.
  2. Use the subject or reference: USER DATA DELETION REQUEST.
  3. Provide your full name and the email address or mobile number that you used while interacting with our organisation.
  4. If your request concerns WhatsApp communications, provide the WhatsApp mobile number associated with the request.
  5. Briefly identify the service or interaction concerned, such as a donation enquiry, volunteer registration, event registration, website enquiry or WhatsApp communication.
  6. Clearly state that you are requesting deletion of your eligible personal information.
Security Notice: Never send us your password, OTP, Meta access token, WhatsApp verification code, banking password, card PIN or other authentication credentials as part of a data deletion request.

3. Identity Verification

To protect individuals against unauthorized or fraudulent deletion requests, we may take reasonable steps to verify that the person making the request is the person to whom the relevant information relates.

We will request only information reasonably necessary to identify the relevant records and verify the request.

4. Information That May Be Deleted

Depending upon your interaction with us and subject to applicable legal requirements, eligible information may include:

5. Information We May Be Required to Retain

A request for deletion does not necessarily require deletion of information that the Foundation is legally or legitimately required to retain.

Certain records may need to be retained for applicable legal, accounting, taxation, audit, donation, statutory reporting, regulatory, fraud-prevention or compliance purposes.

This may include records relating to donations, receipts, financial transactions, statutory reporting and other records that an organisation is required to maintain for a prescribed period.

Where information must be retained, we will seek to limit its use and retention to the purpose for which continued retention is reasonably or legally necessary.

6. Meta and WhatsApp Business Platform Data

APNA SHELTER INDIA FOUNDATION may use Meta and WhatsApp Business Platform services to communicate with donors, volunteers, beneficiaries, members, event participants and other persons who interact with the Foundation.

Where our application receives Platform Data from Meta, eligible information under our control will be handled in accordance with our privacy obligations and applicable Meta Platform requirements.

Data independently controlled or retained by Meta, Facebook, Instagram or WhatsApp is subject to the respective provider's own privacy policies, retention practices and account controls.

7. Meta Automated Data Deletion Requests

Where supported by our Meta application, Meta may electronically notify our application when a user requests deletion of data associated with the application.

Our technical data deletion callback is designed to validate authorized requests from Meta before a deletion request is accepted for processing.

For Meta App Review:

User Data Deletion Instructions URL:
https://apnashelterindiafoundation.com/data-deletion.php

8. Processing of a Valid Request

After receiving a valid deletion request, we will identify the relevant information under our control and determine which information is eligible for deletion.

Eligible information will be deleted, anonymized or otherwise handled in accordance with applicable legal and regulatory requirements.

Where additional information or additional time is reasonably required, we may contact the requester using the contact information provided with the request.

9. Data Processors and Service Providers

We may use reputable technology and hosting service providers to operate and secure our website and digital services.

Our website infrastructure is hosted using Hostinger. Service providers may process information on our behalf only as necessary to provide the relevant hosting, infrastructure or technology services.

10. Data Security

We take reasonable administrative and technical measures intended to protect personal information against unauthorized access, alteration, misuse, disclosure or loss.

Access to personal information is limited to authorized persons and service providers where such access is reasonably necessary for legitimate operational purposes.

11. Contact APNA SHELTER INDIA FOUNDATION

For a user data deletion request, contact us through the official contact details published on our website:

APNA SHELTER INDIA FOUNDATION
India
Website: https://apnashelterindiafoundation.com

Please use the subject: USER DATA DELETION REQUEST.

12. Changes to These Instructions

These User Data Deletion Instructions may be updated periodically to reflect changes in our website, communication systems, Meta/WhatsApp integration, legal obligations or data-handling practices.

Last Updated: 24 August 2026